Originally Posted by alfaholic
Unfortunately, you've fallen into the trap of believing that EVERY member of BT staff know EVERYTHING about EVERYTHING and get stressed when they can't answer your question immediately and accurately....
Immediate and accurate? Not necessarily. But when it's a problem affecting a significant number of people across the country, I expect somebody half way competent to be able to come up with the fix in a few hours. And they still haven't rung me back....