Originally Posted by Camp Freddie
I was once without the internet for several months (!) due to the people that I was forced to speak to on a regular basis. Each call I made usually lasted at least 30 minutes, and that was if I didn't lose my rag and end up throwing the phone at the wall after finally getting to speak to a person and then 'put through' to another department and then cut off! And this is a telecommunications company!
With one exception, every single person I spoke to was extremely difficult to understand, most of the time they clearly didn't understand me and the problem went on for MONTHS! It was impossible for me to get any sense out of them despite trying over and over and over and over to explain it to them very politely. The one exception was the last person I spoke to; he was polite, calmly told me in perfectly understandable English that the previous information I had been given by his colleagues was a load of crap, and we had the problem fixed in a jiffy.
Why do BRITISH Telecom employ 'helpdesk' people for whom English is not their first language? It is completely senseless whichever way you look at it, unlesss you happen to be some overly PC d1ckhead which I suspect may well be the problem. That and greed of course.
And just in case anyone decides to incorrectly read into this that I am racist well I'm not so don't bother or
you'll get a ********** mouthful as well!
I would REALLY like to strongly disagree with this - why should it make ANY difference where the person you are speaking to comes from?
Unfortunately, however, I can't because my experience was identical. I spent days (not months fortunately) talking to people who followed scripts and who would not listen to (very calm, reasonable and polite) logic.
On the third day I got through to someone (a Geordie) who started off with the standard spiel but who listened when I interrupted saying "I've done all that three times before" - and said "fair enough we'll dispense with all of that crap then" and then went on to reconnect me (after going backstage for 5 minutes).
Sorry - but true.
Paul.