Bl**dy waste of space. T'internet stopped working on Wednesday. No warning, no slowing down, no virus symptoms, just stopped working.
Spent 2 hours (after waiting in queue for 30 mins) on the phone to BT on Thursday trying to fix it. At 10:45pm they said they needed to check something and would ring me back, which they still haven't done.
Managed to spend 30 mins trawling the internet in work yesterday, and discovered that since Wednesday, lots of BT broadband accounts have been having conflicts with Zone Alarm due to a microsoft patch - removed patch, and hey presto its working. Some of these posts were from Thursday morning, so it was a well known problem when I rang BT.
How can a "help desk" not be able to fix something which they should know about in 2 hours, when someone IT illiterate like me can fix it in 30 mins????
