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Andyboy · 25-06-2008

Originally Posted by nomad

Well given the ARUK's Head Honcho's mission is to improve Customer Service it ain't going too well IMO

I won't go back over my past experiences with my 'supplying dealer' but I thought I'd found a really good replacement for them... until these last two weeks & now I'm not so sure !!

I've been trying to and book my car into an "ARUK Flagship Dealer" ('s) Service Centre have a 9000 mile oil and filter change - yes I know the scheduled interval is 18000 - only to be informed each time I call that either "They're on the 'phone at the moment" or "They're with someone at the moment" !!

So now after two weeks of trying, an average of one 'phone call every two days, four messages (name and number type for a call back) left with main reception and an on-line 'Request A Service' form filled in and submitted later, I've heard nothing back !!

WTF is going on

Looks like AD will be getting my business instead (well they might as well do the oil/filter change at the same time as doing the upgraded front discs and pads )

It's a real shame as last time I used this particular dealer the service was second to none !!

What is it with Alfa GB? They were a disorganized shower of monkeys in 1985, worse in 1996 and still crap in 2008. Do they have a death wish??

25-06-2008	#28 (Post Link)
Andyboy AO Member Join Date: Aug 2007 Posts: 265 Member car: A BMW, and a '73 Sud.	Re: Dealer Customer Service Originally Posted by nomad Well given the ARUK's Head Honcho's mission is to improve Customer Service it ain't going too well IMO I won't go back over my past experiences with my 'supplying dealer' but I thought I'd found a really good replacement for them... until these last two weeks & now I'm not so sure !! I've been trying to and book my car into an "ARUK Flagship Dealer" ('s) Service Centre have a 9000 mile oil and filter change - yes I know the scheduled interval is 18000 - only to be informed each time I call that either "They're on the 'phone at the moment" or "They're with someone at the moment" !! So now after two weeks of trying, an average of one 'phone call every two days, four messages (name and number type for a call back) left with main reception and an on-line 'Request A Service' form filled in and submitted later, I've heard nothing back !! WTF is going on Looks like AD will be getting my business instead (well they might as well do the oil/filter change at the same time as doing the upgraded front discs and pads ) It's a real shame as last time I used this particular dealer the service was second to none !! What is it with Alfa GB? They were a disorganized shower of monkeys in 1985, worse in 1996 and still crap in 2008. Do they have a death wish?? Last edited by Andyboy : 25-06-2008 at 20:32.