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kitty · 23-06-2008

the situation with the alfa spider that i had to reject due to it having extensive cosmetic repaires done to both wings....and also it transpires the bonnet replaced!!!!!!...has gone from bad to worse,the main dealership we bought the car from have behaved in an extremely shoddy manner.Never before have I experienced as a customer not only non existant customer service but rude,ill mannered,unhelpful,arrogant,bully boy tactics....and that is from both the managing director Tim Fish,,,and his dealer principal Adam.Buyer beware....dont touch Fish Brothers Swindon with a ten foot barge pole!!!!We contacted the MD of Alfa UK......cHRISTOPHER NICHOLL,who has given us a promise that Alfa Uk will replace the car with a new one at no extra cost to us.Watch this space...I will believe it when I have a new car on my driveway. I AM NOW LEFT WITH NO CAR,AS FISH BROTHER TOOK AWAY THE CAR THEY HAD LENT ME EVEN THOUGH THE DISPUTE IS NOT RESOLVED,WE ARE STILL PAYING FOR THE REJECTED CAR,AND I AM NOW HOUSE BOUND WITH MY HANDICAPPED SON WHO CAN NOT GET AROUND OTHER THAN BY CAR,I AM DISGUSTED.MR FISH PHONED ME ON SATURDAY MORNING AND THREATENED ME WITH THE POLICE IF I DIDNT TAKE THE CAR BACK THAT THEY HAD LENT ME...I SAID I HAD NO PROBLEM HIM COLLECTING THE VEHICLE WHEN THIS ISSUE WAS RESOLVED,HE THEN USED THREATS,BULLY BOY TACTICS...AND BROUGHT A MINDER WITH HIM TO MY HOME WHERE I WAS INSIDE WITH MY SON WITH SPECIAL NEEDS,HIS MINDER STOOD AGGRESSIVLY STARING AT ME WITH HIS ARMS FOLDED,I FOUND THIS VERY DISTRESSING,AND MR FISH HAS TO DATE NOT OFFERED ME ANY APOLOGY FOR NOT REVEALING THAT THE 7 MONTH OLD 3.2 V6 SPIDER WE PAID 28.500.00 FOR HAD A PREVIOUS HISTORY AND HAD REPAINTED WINGS,REPLACEMENT BONNET AND UNSAFE BRAKES,THINGS MISSING WHEN IT WAS DELIVERED...AND A PDI SHEET WITH NOTHING TICKED....I WILL KEEP EVERYONE UPDATED ON OUR BATTLE WITH THE GIANTS. WE ARE QUITE PREPARED TO GO ALL THE WAY WITH THIS,THERE IS A HUGE PRINCIPAL AT STAKE HERE AND I CANT UNDERSTAND HOW ALFA UK CAN ALLOW SUCH A DODGY DEALERSHIP TO REPRESENT THEM.WE ARE ALSO TAKING THIS TO THE LOCAL AND NATIONAL PRESS WHEN IT IS RESOLVED....

23-06-2008	#101 (Post Link)
kitty Newbie Join Date: May 2008 Location: WILTSHIRE Posts: 46 Member car: alfa spider 3.2 V6 Q4	Re: Introduce Yourself to AO South West! the situation with the alfa spider that i had to reject due to it having extensive cosmetic repaires done to both wings....and also it transpires the bonnet replaced!!!!!!...has gone from bad to worse,the main dealership we bought the car from have behaved in an extremely shoddy manner.Never before have I experienced as a customer not only non existant customer service but rude,ill mannered,unhelpful,arrogant,bully boy tactics....and that is from both the managing director Tim Fish,,,and his dealer principal Adam.Buyer beware....dont touch Fish Brothers Swindon with a ten foot barge pole!!!!We contacted the MD of Alfa UK......cHRISTOPHER NICHOLL,who has given us a promise that Alfa Uk will replace the car with a new one at no extra cost to us.Watch this space...I will believe it when I have a new car on my driveway. I AM NOW LEFT WITH NO CAR,AS FISH BROTHER TOOK AWAY THE CAR THEY HAD LENT ME EVEN THOUGH THE DISPUTE IS NOT RESOLVED,WE ARE STILL PAYING FOR THE REJECTED CAR,AND I AM NOW HOUSE BOUND WITH MY HANDICAPPED SON WHO CAN NOT GET AROUND OTHER THAN BY CAR,I AM DISGUSTED.MR FISH PHONED ME ON SATURDAY MORNING AND THREATENED ME WITH THE POLICE IF I DIDNT TAKE THE CAR BACK THAT THEY HAD LENT ME...I SAID I HAD NO PROBLEM HIM COLLECTING THE VEHICLE WHEN THIS ISSUE WAS RESOLVED,HE THEN USED THREATS,BULLY BOY TACTICS...AND BROUGHT A MINDER WITH HIM TO MY HOME WHERE I WAS INSIDE WITH MY SON WITH SPECIAL NEEDS,HIS MINDER STOOD AGGRESSIVLY STARING AT ME WITH HIS ARMS FOLDED,I FOUND THIS VERY DISTRESSING,AND MR FISH HAS TO DATE NOT OFFERED ME ANY APOLOGY FOR NOT REVEALING THAT THE 7 MONTH OLD 3.2 V6 SPIDER WE PAID 28.500.00 FOR HAD A PREVIOUS HISTORY AND HAD REPAINTED WINGS,REPLACEMENT BONNET AND UNSAFE BRAKES,THINGS MISSING WHEN IT WAS DELIVERED...AND A PDI SHEET WITH NOTHING TICKED....I WILL KEEP EVERYONE UPDATED ON OUR BATTLE WITH THE GIANTS. WE ARE QUITE PREPARED TO GO ALL THE WAY WITH THIS,THERE IS A HUGE PRINCIPAL AT STAKE HERE AND I CANT UNDERSTAND HOW ALFA UK CAN ALLOW SUCH A DODGY DEALERSHIP TO REPRESENT THEM.WE ARE ALSO TAKING THIS TO THE LOCAL AND NATIONAL PRESS WHEN IT IS RESOLVED....