Originally Posted by Craig_Aspin
Well...
I have received your email and I am planning to call you to discuss.
I know all about it and don't think you would want the details posted on this site.
However, the point I want to make about the BMW that you offered in part exchange, is that Mangoletsi can't be blamed for the residuals that are now poor, or that a lot of BMW dealers are starting to shy away from underwriting their own cars. They have some competition now....
If it is viewed that Mangoletsi are not interested in taking a part exchange because we don't offer what you wanted then this is totally unfair to post on an open forum and totally incorrect.
Also, you were 'offered' items that are popular, nothing was forced when figures were put in front of you.
And finally, you were looking at an Alfa Silver Brera but you didn't want anything but Alfa Red ?
I can put a lot more but suggest we speak.
End.
Well...
Craig as you know you were not the salesman involved.
My complaint or whatever you want to call it has nothing to do with not taking the BMW in px.
You don't have to take a px, just like I don't have to buy from you.
As for a BMW dealer not underwriting my car, I'm afraid you have been told a 'porky' there, the salesman DID NOT try to give or get a price for my px.
IMHO - As for residuals, Alfa have improved greatly on the new range 159/Brera, but they are still not up there with BMW.
The problems at the time were -
1. The salesman I was dealing with was unable to perform a very simple task, i.e. straight forward cost to change price. (That IS ALL I asked for).
2. The 'offered' items should not be hidden within the 'cost to change' price. I never asked for the 'offered' items and ONLY found out about them when I questioned the high price to change.
You are correct nothing was forced on me, lets get the price of the car out of the way and then discuss extras (I am trying to be constructive here as a buyer).
3. There is no two ways about it, I see it as very poor to be charging £100 for a warranty transfer on a car still under manufacturers warranty and worth £18K+ (I don't believe that I'm the only one on this forum that thinks that).
I have NEVER come across any other dealer that uses this strategy, my advice, add it onto the advertised price (I am trying to be constructive here as a buyer) it does smack of penny pinching by the dealer.
4. You are very wrong on this point - I was not looking to purchase a red Brera, that may be what I own now, I had every intention of doing a deal on the silver Brera, after all you are my most local dealer and I had purchased 2 cars before from Mangoletsi in the past.
I have had some very good and some not so good dealings in the past with your dealership but points 2 & 3 above are really what put me off buying a car from yourselves.
I can put a lot more as I mentioned in my email but suggest we speak, give me a call when you have time.
End
